|
|
|
|
Customer
Service |
|
The technology used and automated methods of
modern business companies are striving at minimalist use
of labor at all stages of the business; however this
idea hasn’t been successfully cracked yet. The increase
in Internet based business and also the traditional
marketplace that is breaking all geographical
boundaries, the need for efficient customer service
across a wide range of companies is higher than ever
today. Every customer would prefer a friendly voice of a
customer service representative who responds to specific
needs instead of an unresponsive automated voice when
they call with queries, place an order. Companies will
always be looking for qualified candidates with relevant
experience and appropriate training. Many customer
service positions requires candidates only have a high
school diploma, however an increasing number of
organizations are looking for more and more skilled
workforce. Having a degree can help ensure the best of
job prospects. Management or supervisor positions in the
customer service field will also may generally require a
degree.
There are a large number of
customer service training programs available through
several online universities. Many universities offer
classes in general business practices and with a special
stress on customer service. You will receive a
bachelor’s, associate’s level degrees or even
certificates depending on the length of the program,
upon the completion of the specified online programs. An
online degree in customer service will provide students
with a good base and knowledge in several topics like
public speaking, accounting, sales and marketing,
promotional methods, active listening skills, rapport
building, business etiquettes and related topics. You
will be enabled to assess and understand consumer
behavior and market trends to implement effective
marketing skills and grow in your efficiency as a
communicator.
Graduates of these programs may
find work across industries with banks, insurance
agencies, retail companies, manufacturing firms,
telecommunications providers etc. The details of
responsibilities and the profiles of the customer
service positions vary significantly from job to job. If
you work at a bank might have a job profile of a teller,
while if you get a job to work in a cell phone company
you would have to answer questions about service or
technical problems and bills. Jobs in customer service
may act as a facilitator to higher positions within the
company, particularly product research and management.
Employers will also be looking for workers with computer
skills besides excellent communication skills.
Additionally, those with foreign language skills will
have better job profiles to look at as more and more
companies are attempting to offer service in several
languages other than just English. Most customer service
related positions are entry-level jobs and the pay can
be rather low. However, earnings can vary extensively on
the basis of experience levels and the industry. You are
eligible to better pay and profiles if you have a
degree. |
|
Some of the several
accredited popular universities offering customer
service degrees are listed below: |
|
|
|
University of Phoenix
Rassmussen College Online
Florida Career College
Ashford University
Capella University
|
| |
| |
| |
| | | | |
